Due to a system outage Library services that require login are unavailable.

Incident Report for Public

Resolved

This incident has been resolved.

Posted Nov 22, 2019 - 11:31 EST

Monitoring

User should now be able to access all online services.

Our teams have implemented a solution which we are currently monitoring.

We will post updates if needed.

Posted Nov 20, 2019 - 09:21 EST

Identified

We have identified the issue with the systems. Our team is working on getting services back online.

#majoroutage

Posted Nov 20, 2019 - 08:44 EST

Update

We are continuing to investigate this issue.

Posted Nov 19, 2019 - 22:37 EST

Investigating

Users may be unable to login to the following services:

- Item request services
- Interlibrary Loan
- E-resources (e-books, e-databases, etc.)
- Room reservation system

Our team is currently investigating the cause of the issue.

We will post updates to this page as they become available.

#majoroutage

Posted Nov 19, 2019 - 22:36 EST

This incident affected: Library.nyu.edu (NYU Libraries Website), Library Catalog (Catalog Search, Course Reserves), GetIt (Journals, Record detail page), The Arch (Articles & Databases), Interlibrary Loan (ILL), Room Reservation System, Archival Collections, MaRLI (Manhattan Research Library Initiative), EZBorrow, and EZProxy.