Due to a system outage Library services that require login are unavailable.

Incident Report for Public

Resolved

This incident has been resolved.

Posted Nov 22, 2019 - 11:31 EST

Monitoring

User should now be able to access all online services.

Our teams have implemented a solution which we are currently monitoring.

We will post updates if needed.

Posted Nov 20, 2019 - 09:21 EST

Identified

We have identified the issue with the systems. Our team is working on getting services back online.

#majoroutage

Posted Nov 20, 2019 - 08:44 EST

Update

We are continuing to investigate this issue.

Posted Nov 19, 2019 - 22:37 EST

Investigating

Users may be unable to login to the following services:

- Item request services
- Interlibrary Loan
- E-resources (e-books, e-databases, etc.)
- Room reservation system

Our team is currently investigating the cause of the issue.

We will post updates to this page as they become available.

#majoroutage

Posted Nov 19, 2019 - 22:36 EST

This incident affected: Library.nyu.edu (NYU Libraries Website), Library Catalog (Catalog Search, Course Reserves), GetIt (Journals, Record detail page), Databases, Interlibrary Loan (ILL), Room Reservation System, Archival Collections, MaRLI (Manhattan Research Library Initiative), EZBorrow, and EZProxy.