Public Status

All Systems Operational

About This Site

Real-time information about library system outages, service updates and planned maintenance

This site is available via the "Status Page" link in the footer of the library.nyu.edu website.

Library.nyu.edu (NYU Libraries Website) Operational

E-Shelf Operational

BobCat (Books & More, Course Reserves) Operational

GetIt (Journals, Record detail page) Operational

The Arch (Articles & Databases) Operational

Interlibrary Loan (ILL) Operational

Room Reservation System Operational

BobCat Standard Operational

Archival Collections Operational

Privileges Guide Operational

MaRLI (Manhattan Research Library Initiative) Operational

E-ZBorrow Operational

EZProxy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

NYUNY - Bobst Library closed for building maintenance Mon. 2/17 from 1AM - 4PM. Feb 16, 01:00-16:00 EST

NYUNY Bobst Library Building Closed Monday Feb. 17

Due to work on the water supply for Bobst Library, the building will be closed from 1 AM - 4 PM on Monday, February 17th.

We will re-open the building for study at 4 PM on Monday, February 17th.

Services will resume normal hours on Tuesday, February 18th.

Ask-a-Librarian will be available for limited hours on Monday.

#scheduledmaintenance
Posted on Feb 14, 10:50 EST

Past Incidents

Feb 17, 2020

No incidents reported today.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

Archival Collections search portal is experiencing intermittent outages

Resolved - This incident has been resolved.
Feb 8, 09:30 EST

Identified - The Archival Collections search portal (i.e. https://specialcollections.library.nyu.edu) is experiencing slowdowns and intermittent outages. We are working on a solution and will provide updates as we have them.

Sorry for the inconvenience.
Feb 7, 21:16 EST

Feb 6, 2020

BobCat Maintenance Thursday 2/6 from 11am-2pm (EST)

Completed - The scheduled maintenance has been completed.
Feb 6, 14:02 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 11:00 EST

Scheduled - We will be performing maintenance on BobCat next Thursday 2/6 during a window of 11am - 2pm (EST).

There is no expected downtime but our teams will be on-call to address any issues that arise.

There is also no expected impact on any users of Aleph, Primo Back Office or other associated backend systems.

This would only affect users (or APIs) accessing BobCat via http://bobcat.library.
Feb 6, 09:20 EST

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020

BobCat experiencing loading issues

Resolved - This incident has been resolved.
Feb 3, 16:09 EST

Monitoring - A fix has been implemented and we are monitoring the fix.

#majoroutage
Feb 3, 12:02 EST

Update - Our Systems team has restarted the application and is continuing to work on a fix for the issue.

#majoroutage
Feb 3, 11:43 EST

Investigating - Some users may be experiencing issues loading BobCat.

Our teams are working to identify the root cause and implement a solution.

We will send an additional update in 20 minutes.

#majoroutage
Feb 3, 11:07 EST