All Systems Operational

About This Site

This site gives real-time information about the availability of our digital systems. You'll find information about outages, service updates and planned maintenance.

This site is available via the "Status Page" link in the footer of the library.nyu.edu website.

Library.nyu.edu (NYU Libraries Website)   Operational
Login   ? Operational
E-Shelf   ? Operational
BobCat (Books & More, Course Reserves)   Operational
GetIt (Journals, Record detail page)   Operational
The Arch (Articles & Databases)   ? Operational
Interlibrary Loan (ILL)   Operational
Room Reservation System   Operational
BobCat Standard   Operational
Archival Collections   Operational
Privileges Guide   Operational
MaRLI (Manhattan Research Library Initiative)   ? Operational
E-ZBorrow   Operational
EZProxy   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019

No incidents reported.

Jan 15, 2019
Intermittent outages for services requiring login
Resolved - This incident has been resolved.
Jan 15, 12:00 EST
Monitoring - Starting around 4am this morning users were encountering errors when trying to login to Libraries' services. The problem was identified and service should be restored. We are continuing to monitor this. Sorry for the inconvenience.
Jan 15, 08:44 EST
Jan 14, 2019
Schedule Maintenance: Interlibrary Loan service offline for upgrade Mon. Jan 14. Use E-ZBorrow for book requests.
Completed - Maintenance is now completed. Interlibrary loan service is now available for staff and users.
Jan 14, 15:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
#scheduledmaintenance
Jan 14, 14:58 EST
Verifying - We are working to finalize the upgrade. Please check back for updates.

#scheduledmaintenance
Jan 14, 13:16 EST
In progress - The upgrade work is taking longer than expected, our apologies. We will continue to post updates to this page.
#scheduledmaintenance
Jan 14, 11:23 EST
Scheduled - Due to a software upgrade, Interlibrary Loan (ILL) service will be down on Monday, Jan. 14 from 9 AM - 11 AM (EST).

Users may be directed to E-ZBorrow for book requests or wait until after 11 AM to place ILL requests.

#scheduledmaintenance
Jan 14, 08:37 EST
Library System outage, some online service may be unavailable
Resolved - This incident has been resolved.
Jan 14, 08:26 EST
Monitoring - A fix has been implemented and access should be restored for the following services:

- Login
- E-Shelf
- My Library Account
- MarLi
- Library Privileges Guide
- Articles and Databases
- GetIt
- Bobst Study Room Reservation System
- E-ZBorrow
- Interlibrary Loan (ILL) — NOTE: ILL service has scheduled maintenance from 9-11AM EST on Mon. Jan 14. Users may be directed to E-ZBorrow for book requests or wait until after 11 AM to place ILL requests.


We will continue to monitor the results overnight.

Thank you to the NYU community for your patience during this process.

#majoroutage
Jan 13, 20:55 EST
Update - We are continuing to investigate this issue.

#majoroutage
Jan 12, 19:36 EST
Investigating - Due to a complication during planned maintenance, the following services are currently offline and users may be unable to log-in to:

- Bobst study room reservation system
- Interlibrary loan and E-ZBorrow
- My Library Account
- All requests for offsite, delivery services (paging and scanning), holds and recalls
- MaRLI
- Library Privileges Guide

We do not have an estimate of when service will be restored but Library Systems is working to resolve the issue.

Updates will be posted here as more information becomes available.

#majoroutage
Jan 12, 16:28 EST
Jan 12, 2019
Scheduled Maintenance extended : library systems outage - Jan 12 until 5PM (EST)
Completed - BobCat (library catalog) access to most e-journals/e-books are restored.

For updates on other services will be posted separately.
Jan 12, 16:54 EST
In progress - UPDATE: The scheduled maintenance has been extended and is expected to be completed by 5PM (EST) on Saturday, January 12th.

#scheduledmaintenance
Jan 12, 14:15 EST
Scheduled - Scheduled Online library services down Jan. 11 at 2 PM (ET) to approx. 2 PM on Jan. 12

Due to planned work on Bobst Library power supply, several library systems will be offline starting at 2 PM (ET) Friday, Jan. 11 until approximately 2 PM (ET) Saturday, Jan. 12 The affected systems include the library catalog (BobCat), book requests, e-journals, databases and ebooks, E-ZBorrow, EZProxy, Interlibrary loan, and My Library Account.

Bobst Library Wifi - Wireless/NYURoam will be unavailable in Mezzanine, 2nd and 3rd floors starting at 4pm (ET) Friday. We apologize for the inconvenience.

#scheduledmaintenance
Jan 12, 14:15 EST
Schedule Maintenance: Library system outage - from Jan 11 at 2PM to Jan 12 at 2PM (ET)
Completed - The scheduled maintenance has been completed.
Jan 12, 14:00 EST
In progress - Maintenance now in progress.

#scheduledmaintenance
Jan 11, 15:36 EST
Scheduled - Online library services down Jan. 11 at 2 PM (ET) to approx. 2 PM on Jan. 12

Due to planned work on Bobst Library power supply, several library systems will be offline starting at 2 PM (ET) Friday, Jan. 11 until approximately 2 PM (ET) Saturday, Jan. 12

The affected systems include the library catalog (BobCat), book requests, e-journals, databases and ebooks, E-ZBorrow, EZProxy, Interlibrary loan, and My Library Account.

Bobst Library Wifi - Wireless/NYURoam will be unavailable in Mezzanine, 2nd and 3rd floors starting at 4pm (ET) Friday.

We apologize for the inconvenience.

#scheduledmaintenance
Jan 9, 13:11 EST
Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019
SCHEDULE MAINTENANCE: Library catalog & systems downtime, Thurs. Jan 3rd, 4AM - 9AM (EST)
Completed - The scheduled maintenance has been completed.
Jan 3, 09:25 EST
Scheduled - Due to system maintenance, several library systems will be unavailable starting at 4:00 AM (EST) on Thursday, January 3.

The affected systems and services include:
- Library catalog (BobCat)
- Book requests
- e-journals
- Databases and ebooks
- E-ZBorrow
- EZProxy
- Interlibrary Loan services
- My Library Account

We expect systems will be down until approximately 9:00 AM (EST). We apologize for any inconvenience.

#scheduledmaintenance
Jan 2, 11:48 EST
← Incident History Powered by Statuspage