Identified -

What to know about using NYU Libraries for Fall 2020.

Updated October 8, 2020

Using the NYU Libraries will be a bit different this fall.
If you’re joining us on the NYC campus, or remotely this fall, our staff is committed to supporting your research, teaching, and learning needs remotely.

Libraries' NYU Returns page to be up-to-date on the latest information about our services, collections, spaces, and safety.

Building Access and Hours for Fall 2020
Bobst and Dibner Libraries (updated October 8, 2020):
Weekday Hours: Open Monday to Friday, 7:30 am to 9:30 pm for the following services:
- contactless pickup of physical items
- classroom use
- appointments
- reservable remote learning and study space

Weekend Hours: Open Saturday and Sunday, 10:00 am to 7:00 pm for reservable remote learning and study spaces on the following floors.
- Bobst: Lower Level 1 (LL1), and 1st Floor
- Dibner: 3rd Floor spaces are now reservable

For detailed online and on-site building and service hours, please visit our Hours page.

• Entrance to libraries is restricted to NYU cardholders with an appropriate face covering and a valid COVID-19 daily screener. No visitors will be granted access to library buildings.

Using Library Collections

• Physical library collections are closed to direct access and browsing. For more information about accessing physical library collections, please visit the Collections Access page.

• All digital collections, over 3 million items, remain available via the NYU Libraries website. The HathiTrust service will continue, providing digital access to 40 percent of the print collection.

• Physical items may be ordered online and accessed via contactless pickup, delivery, or scanning. Visit the Delivery Service Options for Material Not Available Electronically information on our Collections Access page.

Loans Extended Until October 15, Fines Waived

- All due dates for NYU Libraries materials, ILL, or E-ZBorrow loans are extended until October 15th.
- Includes Bobst, AFC, Brause, Courant, Dibner, IFA, and ISAW materials.

Student & Faculty Services
Please note, for promptest assistance from specific service points please email, rather than call.

• Reference, research consultations are available as remote services

Accessibility Services, and Special Collections will offer remote services as well as limited appointment-based onsite services.

Course Reserves services are entirely digital.

• Onsite printing and scanning services are unavailable at Bobst and Dibner Libraries. Visit NYU ITs Print Service page for information on modified locations, policies and hours of operations for printing and scanning services.

If you have questions or need help use our Ask a Librarian chat and email service.

Oct 28, 10:46 EDT
Investigating - Item records for physical copies are loading incorrectly and not allowing for request options.

Users may get an alert saying "We couldn't find any items to display for this location. You are welcome to place a request via one of the options above."

Our teams are investigating the cause of the issue and will post updates to this page.
Oct 28, 10:38 EDT

About This Site

Real-time information about library system outages, service updates and planned maintenance

This site is available via the "Status Page" link in the footer of the website. (NYU Libraries Website) Operational
Login ? Operational
E-Shelf ? Operational
BobCat (Books & More, Course Reserves) Degraded Performance
GetIt (Journals, Record detail page) Under Maintenance
The Arch (Articles & Databases) ? Under Maintenance
Interlibrary Loan (ILL) Operational
Room Reservation System Operational
BobCat Standard Under Maintenance
Archival Collections Operational
Privileges Guide Operational
MaRLI (Manhattan Research Library Initiative) ? Operational
E-ZBorrow Operational
EZProxy Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Oct 28, 2020

Unresolved incidents: NYU Returns: What to know about using NYU Libraries for Fall, Physical item availability and request options not loading in the online catalog (BobCat).

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Resolved - This issue has been resolved.
Oct 16, 10:22 EDT
Identified - Some online catalog users may experience the following bug:
- Request options for some physical items are displaying as "Available online" instead of "Request/Request scan" links.

Workaround: Please refresh the page where you are experiencing the issue.

Our teams are working on bug fix. We will post updates to this page.
Oct 5, 14:59 EDT
Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.