Login and e-Shelf services restored. Residual certificate issues still resolving.

Incident Report for Public

Resolved

This incident has been resolved.

Posted Jul 24, 2020 - 13:58 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 23, 2020 - 16:21 EDT

Identified

Services are being restored throughout the day. Most major services are already online.

Insecure Connection Alerts
Some residual partial outages are possible in the days ahead. These outages may manifest for some as insecure connection alerts in browsers.

Posted Jun 03, 2020 - 02:15 EDT

Update

Systems has resolved login issues. Users should be able to log into library systems now.

Our teams are continuing to work on the partial outage impacting some functionality on e-shelf, specifically add to e-shelf in the library catalog.

"Your connection is not private" errors
Some users may encounter "your connection is not private" errors when using our website and applications. Our teams are working with our vendors to resolve the issues. This issue is happening across the Web, not just for NYU Libraries resources.

#majoroutage

Posted Jun 01, 2020 - 16:37 EDT

Investigating

We're monitoring a situation with a number of applications causing service outages, most notably on e-Shelf (https://eshelf.library.nyu.edu), which causes outages for Login (https://login.library.nyu.edu) as well.

We have an open ticket with our sever vendor to help resolve the issue.

We will post an update as soon as services are available again. Apologies for the inconvenience.

#majoroutage

Posted May 31, 2020 - 18:59 EDT