A fix has been implemented for the system outage impacting Library services that require the NYU Libraries login. We will continue to monitor the systems.

Incident Report for Public

Resolved

This incident has been resolved.

Posted Oct 31, 2023 - 20:11 EDT

Monitoring

The Libraries' technology teams have implemented a fix. Services utilizing the Libraries' Login are back online.

We will continue to monitor the system.

Reporting new or on-going issues:

Item requesting issues can be reported via the feedback form in the online catalog.
For all other issues please use our report a problem page.

Thank you for your patience!

Posted Oct 02, 2023 - 22:42 EDT

Investigating

Users may be unable to login to the following services:

Item request services, ILL and EZBorrow remain available
Room reservation system

Our team is working to restore the system, but outages may be expected throughout the day.
We will post updates to this page as they become available.

#majoroutage

Posted Oct 02, 2023 - 12:17 EDT

This incident affected: Library Catalog (Catalog Search, Course Reserves), GetIt (Journals, Record detail page), Articles & Databases, Room Reservation System, Archival Collections, and MaRLI (Manhattan Research Library Initiative).